Frequently Asked Questions


Get answers to some of our most commonly-asked questions or download patient forms using the links to the right:

  • What is the difference between copays, deductibles and co-insurance?
  • What should I bring to the office for each appointment?
  • Can I talk to a doctor after regular office hours or on weekends?
  • When should I consider an emergency room visit or urgent care clinic instead of being seen at Kent Pediatrics?
  • Who do I contact about a complaint or comment regarding a recent visit or phone call?
What is the difference between copays, deductibles and co-insurance?

Copay: Your copay is a predetermined rate you pay for health care services at the time of care. For example, you may have a $25 copay every time you see your primary care physician, a $10 copay for each monthly medication and a $250 copay for an emergency room visit.
Deductible: The deductible is how much you pay before your health insurance starts to cover a larger portion of your bills. In general, if you have a $1,000 deductible, you must pay $1,000 for your own care out-of-pocket before your insurer starts covering a higher portion of costs. The deductible resets yearly.
Coinsurance: Coinsurance is a percentage of a medical charge that you pay, with the rest paid by your health insurance plan, after your deductible has been met. For example, if you have a 20% coinsurance, you pay 20% of each medical bill, and your health insurance will cover 80% after the yearly deductible amount has been paid.

What should I bring to the office for each appointment?

For every appointment, we need the child’s insurance documentation/card and a picture ID of the adult accompanying the child. Also, please bring any forms, like school physicals, that need the physicians signature. Finally, be prepared to discuss your child’s overall health, and if sick, the reason for the visit.

Can I talk to a doctor after regular office hours or on weekends?

Yes! Doctors of Kent Pediatrics share after hours coverage with 2 other doctor’s offices. If you need assistance outside of our regular office hours, just call our main office number (302-264-9691) and our answering service will have the on-call doctor paged. Please allow up to 30minutes for the doctor to return your call. (Please note that the caller ID will be blocked when the doctor returns your call)

When should I consider an emergency room visit or urgent care clinic instead of being seen at Kent Pediatrics?

During regularly scheduled office hours, you should see your primary care physician (PCP) at Kent Pediatrics for anything other than an emergency. After office hours, we encourage you to call our on call physicians for urgent care concerns before taking your child to the emergency room for a non-emergency issue. Our physicians will listen to your concerns, ask pertinent questions about your child and the circumstances involving the issue, and answer your questions. The on call physician will make recommendations about medications and future visits to your PCP, Urgent Care Clinic, or the Emergency room, if necessary. The following list was taken from the BCBS website and may help you determine when and where to take your child for appropriate medical care:

A visit to an Urgent Care Facility or your Primary Care Physician is recommended if you experience:
Allergic reaction
Asthma attack (minor)
Bronchitis
Colds, cough, flu, fever
Dehydration
Dizziness
Ear infection
Insect bite
Migraine
Minor burns
Minor cuts/lacerations
Minor head injury
Nausea
Pink eye
Rash
Sore throat
Sprain or strain
Urinary tract infection

Seek treatment at a Hospital Emergency Room for life-threatening medical situations. You should visit the closest emergency room or emergency facility if you experience one of the following symptoms:
Chest pain
Broken bone
Fainting
High fever
Ingestion of obstructive object
Major head injury
Palpitations
Pneumonia
Seizures
Severe abdominal pain
Severe asthma attack
Severe burns
Severe headache
Shock
Shortness of breath
Unconsciousness
Uncontrollable bleeding

Who do I contact about a complaint or comment regarding a recent visit or phone call?

We are a patient-centered pediatric clinic that strives to create a comfortable, compassionate atmosphere where the relationship between the office and the patient is one of trust and mutual respect. Therefore, we want to know about any experience that hinders or interferes with us providing the best care possible for your child. Please contact our office manager, Jim Medved, by calling our main office phone number (302-264-9691) or email him at: jm[email protected]

Also, feel free to ask for him when you’re at the office. Jim is always willing to speak face-to-face with any of our patients 🙂

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