Copay: Your copay is a predetermined rate you pay for health care services at the time of care. For example, you may have a $25 copay every time you see your primary care physician, a $10 copay for each monthly medication and a $250 copay for an emergency room visit.
Deductible: The deductible is how much you pay before your health insurance starts to cover a larger portion of your bills. In general, if you have a $1,000 deductible, you must pay $1,000 for your own care out-of-pocket before your insurer starts covering a higher portion of costs. The deductible resets yearly.
Coinsurance: Coinsurance is a percentage of a medical charge that you pay, with the rest paid by your health insurance plan, after your deductible has been met. For example, if you have a 20% coinsurance, you pay 20% of each medical bill, and your health insurance will cover 80% after the yearly deductible amount has been paid.
For every appointment, we need the child’s insurance documentation/card and a picture ID of the adult accompanying the child. Also, please bring any forms, like school physicals, that need the physicians signature. Finally, be prepared to discuss your child’s overall health, and if sick, the reason for the visit.
Yes! Doctors of Kent Pediatrics share after hours coverage with another doctor’s office. If you need assistance outside of our regular office hours, just call our main office number (302-264-9691) and our answering service will have the on-call doctor paged. Please allow up to 30 minutes for the doctor to return your call. (Please note that the caller ID will be blocked when the doctor returns your call)
During regularly scheduled office hours, you should see your primary care physician (PCP) at Kent Pediatrics for anything other than an emergency. After office hours, we encourage you to call our on call physicians for urgent care concerns before taking your child to the emergency room for a non-emergency issue. Our physicians will listen to your concerns, ask pertinent questions about your child and the circumstances involving the issue, and answer your questions. The on call physician will make recommendations about medications and future visits to your PCP, Urgent Care Clinic, or the Emergency room, if necessary. The following list was taken from the BCBS website and may help you determine when and where to take your child for appropriate medical care:
A visit to an Urgent Care Facility or your Primary Care Physician is recommended if you experience:
Allergic reaction
Asthma attack (minor)
Bronchitis
Colds, cough, flu, fever
Dehydration
Dizziness
Ear infection
Insect bite
Migraine
Minor burns
Minor cuts/lacerations
Minor head injury
Nausea
Pink eye
Rash
Sore throat
Sprain or strain
Urinary tract infection
Seek treatment at a Hospital Emergency Room for life-threatening medical situations. You should visit the closest emergency room or emergency facility if you experience one of the following symptoms:
Chest pain
Broken bone
Fainting
High fever
Ingestion of obstructive object
Major head injury
Palpitations
Pneumonia
Seizures
Severe abdominal pain
Severe asthma attack
Severe burns
Severe headache
Shock
Shortness of breath
Unconsciousness
Uncontrollable bleeding
We are a patient-centered pediatric clinic that strives to create a comfortable, compassionate atmosphere where the relationship between the office and the patient is one of trust and mutual respect. Therefore, we want to know about any experience that hinders or interferes with us providing the best care possible for your child. Please contact our office manager, Jim Medved, by calling our main office phone number (302-264-9691) or email him at: [email protected]
Also, feel free to ask for him when you’re at the office. Jim is always willing to speak face-to-face with any of our patients 🙂
Spruce is a mobile app that provides HIPAA compliant secure communications between Kent Pediatrics and our patients. We use Spruce for our Telehealth visits as well as texting. You can use the mobile Spruce app to schedule an appointment, request a prescription refill, request a form, follow up on labs, billing inquires, download pictures and forms, or even ask a question for one of the staff, or Dr. Sales.
Getting Started with Spruce is easy! Just call our office at 302-264-9691 and request that you’d like to get the Spruce app. One of our staff will verify your cell phone number and send you an invite via your text messaging. Just follow the instructions provided and you’ll be up and running within a few minutes! The Spruce app is free and available on Android and IOS.
For more information go to: https://help.sprucehealth.com/ and select the “Spruce for Patients” tab.
Absolutely! One of the great benefits of Spruce is that you can contact us on your schedule, so you don’t forget. However, please be aware that your after office inquiry will not be addressed until the next business day. If you have an urgent matter that needs a doctors attention, please call our office to be directed to the on call physician. So, what can you do with Spruce after office hours? Well…
At the beginning of each workday, our staff completes whatever tasks necessary to resolve your questions and inquires from the previous evening or weekend. Then, we monitor the Spruce account continuously throughout the day to ensure a quick response to your inquiry, usually well within an hour.
Well, that depends. Are you shopping, in a restaurant, anywhere where it’s hard to use a phone? Or, are you busy, at work, or not able to devote your attention to a phone call? If any of those are a yes, then Spruce is easier. Here are some tips and things you should know to help you navigate through Spruce more efficiently:
